Voiding Invoices

If an invoice was created in error or the underlying order was cancelled, you can void it. Voiding an invoice marks it as invalid without deleting it from your records.

How to Void

Open the invoice and click Void. Confirm the action when prompted. The invoice status changes to voided and the customer is notified. Voided invoices are excluded from financial reports and outstanding balances.

When to Void vs. Credit

Void an invoice when it should never have been issued. If the customer has already paid and you need to issue a refund, record a credit note instead. Ordra tracks both scenarios so your accounting stays accurate.