Terms of Service

Last updated: May 28, 2026

1. Acceptance of Terms

By accessing or using Ordra ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These terms apply to all users, including account holders, team members, and portal users.

2. Account Terms

  1. You must provide accurate and complete information when creating an account.
  2. You are responsible for maintaining the security of your account and password.
  3. You are responsible for all activity that occurs under your account.
  4. You must be at least 18 years old to use the Service.
  5. A single person or legal entity may not maintain more than one free account.

3. Payment Terms

  1. All fees are exclusive of taxes, which may be added where applicable.
  2. No refunds are provided for partial months of service or for periods where your account is open but unused.

4. Cancellation and Termination

  1. You may cancel your account at any time from your account settings page.
  2. Upon cancellation, your data will be retained for 30 days before permanent deletion.
  3. Ordra reserves the right to suspend or terminate accounts that violate these terms.
  4. All provisions of these terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

5. Data Ownership

  1. You retain all rights to the data you submit to the Service.
  2. Ordra does not claim ownership of your content or data.
  3. You may export your data at any time using the built-in export features.
  4. Ordra will not sell, share, or distribute your data to third parties except as required to provide the Service or as required by law.

6. Acceptable Use

You agree not to use the Service to:

  1. Violate any applicable laws or regulations.
  2. Infringe upon the rights of others.
  3. Transmit any malicious code, viruses, or harmful data.
  4. Attempt to gain unauthorised access to other accounts or systems.
  5. Interfere with or disrupt the integrity or performance of the Service.

7. Limitation of Liability

To the maximum extent permitted by law, Ordra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly. Our total liability for any claim arising from or related to the Service shall not exceed the amount you have paid to Ordra in the 12 months preceding the claim.

8. Service Availability

Ordra strives to maintain high availability but does not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with reasonable advance notice. We shall not be liable for any downtime or service interruptions beyond our reasonable control.

9. Changes to Terms

Ordra reserves the right to modify these terms at any time. We will provide reasonable notice of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

If you have questions about these terms, please contact us at [email protected].